At Twelve Cups, we are committed to providing our customers with the best shopping experience. For this reason, we have established a clear and transparent return and exchange policy that complies with the regulations of the Saudi Ministry of Commerce to protect consumer rights.
 
 
 
 
1. General Conditions for Returns and Exchanges
 
 
 
 
 
Return Period: The customer has the right to request a return or exchange within seven (7) days from the date of receiving the order.
 
 
 
Product Condition: The product must be in its original condition as received: unused, with all accessories, original packaging, and tags intact.
 
 
 
Proof of Purchase: The original invoice or any other proof of payment must be provided.
 
 
 
Shipping Costs: The customer is responsible for the shipping costs of the return and exchange, unless the reason for the return is a manufacturing defect in the product or a shipping error on the part of the store.
 
 
 
 
 
 
2. Non-Returnable and Non-Exchangeable Items
 
 
 
 
 
Products that have been used or whose original packaging has been opened.
 
 
 
Products that have been specially manufactured or customized based on a customer's request.
 
 
 
Coffee beans.
 
 
 
 
 
 
3. Steps to Request a Return or Exchange
 
 
 
 
 
Contact our customer service team at +966550050951.
 
 
 
Provide us with your order number and details of the product you wish to return or exchange.
 
 
 
We will review your request to ensure it meets the policy's conditions.
 
 
 
Upon approval, you will be provided with instructions on how to send the product.
 
 
 
 
 
 
4. Refund Process
 
 
 
 
 
The refund will be processed using the original payment method.
 
 
 
The amount to be refunded will exclude the original shipping fees and any electronic payment gateway fees, if applicable.
 
 
 
The refund will be issued after we have received and inspected the product to ensure it meets the return conditions.
 
 
 
The duration for the refund to be processed varies depending on the original payment method.